TOJCAM - Volume 3 - Issue 2 - April 2017

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FRONT DESK EMPLOYEES OF TEHRAN LOCAL BANKS: CASE STUDY THE EFFECTS OF LONG HOURS OF WORK

Selira Kotoua, Behnoush Ghazzaghi

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Abstract:

The purpose of this study is to evaluate the ideal working environment for front desk employees at the Tehran
local banks to reduce emotional fatigue among workers. Ten local banks were involved in the research.
Customer service and job involvement include institutional commitment and job satisfaction. Banks have
traditionally paid much attention to customer behaviour because the action has several effects on revenue from
customers. The present competition among banks has generated a new climate of approach to manage local
banks through customer relationships that include job commitment, Job contribution, job satisfaction and
turnover intentions among employees. It is resulted that majority of Local banks employees in Tehran work long
hours and get less paid due the embargo that was put in the country. The results therefore show how most
employees are emotionally exhausted and have turnover intentions, but difficult to find new jobs to replace the
present stressful employment.

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PERCEIVED ORGANIZATIONAL JUSTICE OF NURSES AND ASSOCIATED FACTORS

Havva Sert, Ahmet Seven, Dilek Aygin, Serap Çetinkaya, Hande Açıl

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Abstract:

The aim of this study was to determine perceived organizational justice levels of nurses and the associated
factors. The descriptive study was conducted on 75 nurses who were working in Sakarya University Training
and Research Hospital and agreed to participate in the study, after receiving institutional approval/ethics
committee approval, between January and March 2014. The data were collected by using personal interview
form and the Scale of Organizational Justice Perception (SOJP). The data were evaluated by using percentage,
mean, Mann Whitney U, Kruskal Wallis H, and correlation tests on the computer. It was determined that 60% of
the nurses having an average age of 31.248.67 were married, 54.7% had bachelor’s degree, 50.7% worked in
surgical units, they were working in the profession for 10.137.55, their monthly average shift was 6.053.60
times, and 34.7% never met with their managers in a week, 33.3% met with their managers a few times, and 32%
met with their managers every day. SOJP mean score of the nurses was 60.4417.42. It was observed that
variables of educational background, age, marital status, and unit did not affect SOJP scores (p>0.05), the
variable of weekly meeting with managers affected SOJP score; and mean scores of the nurses who met with
their managers every day were statistically higher than those never meeting with their managers and meeting
with their managers a few times a week (p<0.01). It was determined that as the number of monthly shifts
increased, perceived organizational justice of nurses was negatively affected (p<0.05). Perceived organizational
justice of the nurses was moderate and the number of monthly shifts and state of meeting with the manager
affected their perceived organizational justice levels.

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SOCIAL MEDIA “FACEBOOK” IN THE SERVICE OF LEARNING FOREIGN LANGUAGES

Nabil Al-Awawdeh

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Abstract:

This paper will describe the process of setting up and operating a group of cultural and linguistic exchanges
(francophone / anglophone) created on a social network: Facebook. My reflection is based on an experimental
project developed in an American academic institution teaching French for (specialist and non-specialist)
students in the university of Missouri- Columbia. It will be a question here of evaluating the various possibilities
of exploiting such a group and of defining their limits, It will also be necessary to question the possibility for
teachers of today to use social networks for pedagogical purposes, in which public and private spaces
intermingle. My reflection will be developed in three stages: first, I shall describe the essential steps involved in
setting up such a mechanism, and then analyze the possibilities for the pedagogical exploitation of such a group.
At the end, what restrictions related to the use of Facebook in the classroom?

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THE USE OF MOODLE IN LANGUAGE INSTRUCTION

Aylin ACAR, Mustafa Naci KAYAOĞLU

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Abstract:

The aim of this study is to explore the effect of blended instruction on language skills. A total of 44 students
participated in the study ranging in age from 16 to 18 selected on the basis of convenience sampling technique.
After a fifteen-week treatment, a questionnaire and a semi-structured interview were administered to the
experimental group. The overall analysis of the data from both questionnaires and interviews indicates that
MOODLE improves all four skills. Students were found to improve their writing skills much more than other
language skills.

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THE USE OF THE BLACKBOARD ALONG WITH INTRANETS AS A KNOWLEDGE MANAGEMENT SYSTEM: CASE STUDY THE COLLEGE OF BUSINESS ADMINISTRATION, PRINCE SATTAM BIN ABDULAZIZ UNIVERSITY

Fathi Ben Basheer Tenzakhti

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Abstract:

This study tries to show how higher education institutes can use the Blackboard and Intranets as a knowledge
management system for knowledge discovery, capturing, sharing and application. It evaluate such objectives in
three perspectives: educator-student perspective and educator-educator perspective, student-student perspective.

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